Knowledge Center

Demo

Guides and how-tos to help you get the most from the marketplace.

Getting Started

Getting started with the Resident Marketplace

A quick walkthrough of browsing services and your first request.

Providers

Understanding provider classifications

Verified, Preferred, and Featured — what each means for you.

Service Requests

Your Service Request, step by step

From submission to completion, and how support links in.

Service Requests

Scheduling and rescheduling

How preferred and confirmed times work.

Privacy

Privacy and communication consent

Separate consent concepts and your notification preferences.

Support

Reporting an issue the right way

How reports route into governed review — not instant discipline.