Get Help
Find answers, report an issue, or open a support case. A complaint triggers a governed DIHS review — it does not equal provider discipline.
Report an Issue
Report a problem with a service, provider, or scheduling.
My Support Cases
2 open case(s)
Search FAQs
Common questions and answers.
Knowledge Center
Guides and how-tos.
Frequently Asked
What services are available in my community?
Your community marketplace shows only the service categories enabled for your community. Browse Services to see what's available.
How do I request service?
Pick a service, describe your need, confirm your property, choose timing, and submit. Your request flows through DIHS review to a verified provider.
What is the difference between Verified, Preferred, and Featured?
Verified providers meet DIHS standards. Preferred providers are recommended for your community. Featured providers have marketplace placement. Paid placement never overrides verification, eligibility, or governance.
Complaint ≠ Discipline
One report triggers a review, not a removal.
CASE ≠ SR
A support case stays separate from your request.
Privacy First
You only see conversations and cases you're authorized to.