FAQs
Common questions about the marketplace, service requests, providers, and privacy.
What services are available in my community?
Your community marketplace shows only the service categories enabled for your community. Browse Services to see what's available.
Getting Started
How do I request service?
Pick a service, describe your need, confirm your property, choose timing, and submit. Your request flows through DIHS review to a verified provider.
Getting Started
What is the difference between Verified, Preferred, and Featured?
Verified providers meet DIHS standards. Preferred providers are recommended for your community. Featured providers have marketplace placement. Paid placement never overrides verification, eligibility, or governance.
Providers
Does reporting a problem discipline a provider?
No. A complaint may trigger DIHS review. Complaint ≠ Discipline. Discipline remains a DIHS governance action.
Providers
Is a Support Case the same as a Service Request?
No. CASE ≠ SERVICE REQUEST. If you need help with an existing request, a Support Case may be opened or linked — it does not replace your request.
Service Requests
Can I reschedule or cancel a request?
Yes. From your request detail you can request a reschedule or cancel a request that hasn't started yet.
Service Requests
Does requesting service sign me up for marketing?
No. A Service Request does not grant marketing consent. Consent is separate per channel.
Privacy